DealerForge is a governed suite of expert engines. CLAIM — warranty compliance — is the wedge, and Forge is the operating layer that ties the dealership together. Every engine shares the same data model, the same security, and the same rule: people stay in control.
CLAIM reviews the day's repair orders before claims are submitted — catching chargeback exposure before the OEM does, and surfacing valid reimbursement that would otherwise be missed. Legitimate recovery only: every opportunity is evidence-backed, never manufactured.
Flags missing evidence and chargeback risk before filing — turning a months-later clawback into a same-day fix.
Surfaces valid, evidence-backed reimbursement that would otherwise be missed. Never padding, never manufactured.
Distinguishes confirmed, verified-absent, and unconfirmed evidence. It never treats "not visible" as "not there."
A clear score and risk read on every claim, with the exact items needed to make it audit-ready.
Turns each review into a teaching moment, raising the whole team's consistency over time.
People control filing and final judgment. CLAIM informs the decision; it never makes it alone.
The moment CLAIM reviews a repair order, it preserves a structured, evidence-backed record of what was found and the reasoning behind it — sealed as a defensible cache. When an OEM audit arrives months later, the documentation for every claim is already on file. Audit defense stops being a fire drill and becomes a lookup.
The day's repair orders come in and are sanitized — customer and dealer data protected before anything else.
Complaints, causes, corrections, labor operations, parts, and authorizations are read and structured.
Each candidate is checked for required evidence and OEM / labor-operation support, scored by evidence state.
A readiness, risk, and coaching report is produced; anything ambiguous is routed to a human.
Every review produces:
CLAIM proves the model. The roadmap extends the same repeatable, auditable approach across the dealership — coordinated by a central orchestrator and protected by a dedicated security gate.
Working quietly behind CLAIM and the rest of the platform, Ronald is the Fixed Ops reasoning layer — practical, evidence-first, and skeptical of weak documentation, the way a veteran service director would be. It's a built engine running today; you feel it in the quality of every engine out front, while a human stays in control of every real decision.
A dedicated security gate guards customer and dealer data before anything leaves the private environment. Privacy is a gate, not an afterthought.
The system separates what's confirmed, what's verified absent, and what's simply unknown — and acts accordingly.
Filing, final judgment, and customer communication always stay with people. The engines advise; they don't overrule.
